Update - We are continuing to monitor for any further issues.
Apr 15, 10:44 EDT
Update - Monetary recoveries for impacted Sales and Returns were completed out of the Thursday, April 7, 2022 cycle, with ACH
successfully transmitted.

Monetary recoveries for impacted PIN Debit and Cash Advance transactions are now tentatively scheduled to be included
with the Monday, April 11, 2022 cycle.

Updates will be communicated as further information becomes available.

Apr 8, 15:44 EDT
Monitoring - Monetary recoveries for Sales and Returns from the April 6th delay, were completed with the April 7, 2022 cycle. Merchants may see one deposit combined with their normal processing day’s transactions from April 7, 2022.
Apr 8, 11:04 EDT
Identified - FISERV UPDATE: A subset of monetary items were excluded from April 5, 2022 processing, impacting both settlement and merchant ACH. Fiserv is working to identify those items, and is scheduled to recover the credit sales and return transactions on April 7, 2022. Further recoveries will be completed for PIN Debit transactions on April 8, 2022. Updates will be communicated as further information becomes available.
Apr 7, 14:26 EDT
Investigating - We are investigating reports of potential funding delays at a third-party processor, Fiserv, affecting only a select group of merchants utilizing our Pay Conex platform. Our team of engineers is working with our contacts at the third-party processor to find a solution. We apologize for the inconvenience and we thank you for your patience.
Apr 7, 13:26 EDT
Investigating - As an update to issues around Chrome and Edge browser communication with PAX terminals - PAX is continuing to investigate a resolution on their side. These issues are impacting multiple PAX clients and are not limited to Bluefin. We spoke with PAX on 2.15.22 and they reiterated that their development team is working on a resolution. We will provide an update from PAX as soon as we receive one. Thank you for your understanding and patience.
Feb 16, 07:41 EST

About This Site

Keep up-to-date with Bluefin's system updates for operational and product status. Stay informed of any incidents or alerts affecting payment processing now.

Decryptx ? Operational
PayConex ? Operational
PayConex Plus ? Operational
Bluefin Gateway ? Operational
QuickSwipe Mobile ? Operational
CardConex ? Operational
Certification/Integration/Test Platforms ? Operational
SaaSConex Operational
ShieldConex ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 2, 14:13 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 2, 12:28 EDT
Scheduled - Bluefin will be releasing a software update to the Production PayConex environment on Thursday 05/12/2022 from 06:00 am to 07:30 am CDT. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment before the Production release date. If you experience any issues, please get in touch with our support staff for assistance.
May 12, 07:00 EDT
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.