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Keep up-to-date with Bluefin's system updates for operational and product status. Stay informed of any incidents or alerts affecting payment processing now.

PayConex Operational
PayConex Plus Operational
Bluefin Gateway Operational
QuickSwipe Mobile Operational
CardConex Operational
SaaSConex Operational
ShieldConex Operational
Decryptx Operational
Bluefin US Operational
Certification/Integration/Test Platforms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ShieldConex Software Release Feb 5, 2026 07:00-11:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 2026 - 12:32 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 05, 2026 - 12:31 EST
Scheduled - Bluefin will be releasing a software update to the Production ShieldConex environment on Thursday, 02/05/2026 from 07:00 am to 11:00 am EST. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment before the Production release date. If you experience any issues, please get in touch with our support staff for assistance.

Want to view what's new in ShieldConex?

Click the link below
ShieldConex - 1.29.2026
Jan 28, 2026 - 08:38 EST

Tulsa Data Center Maintenance Feb 7, 2026 22:00 - Feb 8, 2026 03:00 EST

Bluefin intends to carry out maintenance in its Tulsa Data Center on Saturday 7 February 2026 at 9:00pm CST. All services using the Internet for connectivity will be routed to the Atlanta Data Center prior to beginning the maintenance.
Posted on Feb 04, 2026 - 10:42 EST

Decryptx Software Release Feb 10, 2026 07:00-12:00 EST

Bluefin will be releasing a software update to the Production Decryptx environment on Tuesday 02/10/26 from 07:00 am to 12:00 pm EST. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment before the Production release date. If you experience any issues, please get in touch with our support staff for assistance.

Want to view what's new in Decryptx?

Click the link below

https://developers.bluefin.com/decryptx/changelog/decryptx-v650-02102016
Posted on Feb 03, 2026 - 16:38 EST
Feb 4, 2026

No incidents reported today.

Feb 3, 2026
3rd Party Incident
Resolved - This incident has been resolved.
Feb 3, 05:17 EST
Investigating - Bluefin is aware of an issue with merchants processing on Imperva. Imperva is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time
Feb 2, 17:33 EST
Feb 2, 2026
Feb 1, 2026
Atlanta Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Feb 1, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:00 EST
Scheduled - Bluefin intends to carry out maintenance in its Atlanta Data Center on Saturday 31 January 2026 at 10:00pm EST. All services using the Internet for connectivity will be routed to the Tulsa Data Center prior to beginning the maintenance.
Jan 28, 15:50 EST
Jan 31, 2026
Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Customer Funding Advisory – Processor
Resolved - This incident has been resolved.
Jan 28, 07:40 EST
Update - Elavon have resolved the issues. Affected customers may see see funding delayed by up to 24 hours as transactions Finalize.
Jan 27, 12:39 EST
Monitoring - Elavon has informed us that a solution has been successfully implemented. Our team is actively monitoring the outcomes to ensure that the fix is effective and that everything is functioning as intended. We appreciate your patience during this process.
Jan 27, 05:23 EST
Update - Elavon are continuing to investigate the issue.
Jan 26, 17:52 EST
Investigating - Bluefin has been informed by Elavon that settlement activity has been delayed for merchants processing with Elavon.
https://status.elavon.com/issues/697780f110bdfb715d5dc44c


Bluefin will provide additional updates as they are received. We apologize for the inconvenience and appreciate your patience.
Jan 26, 12:09 EST
Jan 27, 2026
Jan 26, 2026
Jan 25, 2026
Atlanta Data Center Maintenance
Completed - Canceled
Jan 25, 22:18 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 22:00 EST
Scheduled - Bluefin intends to carry out maintenance in its Atlanta Data Center on Sunday 25 January 2026 at 10:00pm EST. All services using the Internet for connectivity will be routed to the Tulsa Data Center prior to beginning the maintenance.
Jan 21, 16:31 EST
Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Intermittent Interruption
Resolved - This incident has been resolved.
Jan 21, 14:04 EST
Monitoring - Cybersource, a third party provider has now mitigated the issue that has caused failed transactions and we are monitoring closely to ensure the issue is resolved.
Jan 21, 13:11 EST
Investigating - We have identified intermittent service disruptions through Cybersource, a third-party provider. Our engineering team is actively investigating the root cause and working to mitigate any impact. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Jan 21, 12:59 EST
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