Bluefin Payment Security Systems Operational Status & Updates Status

All Systems Operational

About This Site

Keep up-to-date with Bluefin's system updates for operational and product status. Stay informed of any incidents or alerts affecting payment processing now.

Decryptx Operational

PayConex Operational

PayConex Plus Operational

Bluefin Gateway Operational

QuickSwipe Mobile Operational

CardConex Operational

Certification/Integration/Test Platforms Operational

SaaSConex Operational

ShieldConex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

Tulsa Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 EDT

Scheduled - Bluefin intends to carry out maintenance in its Tulsa Data Center on Sunday 10/17/2021 at 9:00pm CDT. All services using the Internet for connectivity will be routed to the Atlanta Data Center prior to beginning the maintenance.
Oct 14, 15:54 EDT

Oct 17, 2021

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

ShieldConex software release

Completed - The scheduled maintenance has been completed.
Oct 14, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:01 EDT

Scheduled - Bluefin will be releasing a software update to the Production environment on 10/14/21 from 07:00 to 09:00 AM EST. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment prior to the Production release date. If you experience any issues please contact our support staff for assistance.

Want to see what’s new with ShieldConex?

Click this link to view the release notes

https://docs.google.com/document/d/1XcY2VgETviU-UZexz7JI4aepJC2PKssVHCVsd7al6Ps/edit?usp=sharing
Oct 12, 13:42 EDT

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

Tulsa Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:02 EDT

Scheduled - Bluefin intends to carry out maintenance in its Tulsa Data Center on [Sunday 10/10/2021 at 9:00pm CDT. All services using the Internet for connectivity will be routed to the Atlanta Data Center prior to beginning the maintenance.
Oct 7, 11:03 EDT

Oct 10, 2021

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

Sporadic Interruption

Resolved - This incident has been resolved.
Oct 6, 09:08 EDT

Monitoring - A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
Oct 6, 08:06 EDT

Update - We are continuing to investigate this issue, thank you for your patience.
Oct 6, 07:44 EDT

Investigating - We have detected a possible sporadic service interruption for PayConex processing using Rapid Connect. It appears that the issue is only affecting a select group of clients. Our team of engineers is currently working with Rapid Connect to fully restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
Oct 6, 06:41 EDT