All Systems Operational

About This Site

Welcome to Bluefin Payment Systems' Status Page. This page will inform you of any incidents or alerts affecting payment processing for our clients.

Decryptx   ? Operational
PayConex   ? Operational
PayConex Plus   ? Operational
Bluefin Gateway   ? Operational
QuickSwipe Mobile   ? Operational
CardConex   ? Operational
Certification/Integration/Test Platforms   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Sep 14, 07:00-07:30 EDT
Scheduled - Bluefin will be releasing a software update to the Production PayConex gateway on Thursday 9/14/17 at 06:00 AM CDT. The maintenance activity is not anticipated to impact service availability. If you have any questions regarding this maintenance, please contact your relationship team.
Sep 13, 11:17 EDT
Scheduled Maintenance Oct 5, 07:00-07:30 EDT
Scheduled - Bluefin will be releasing a software update to the Production PayConex gateway on Thursday 10/5/17 at 06:00 AM CDT. The maintenance activity is not anticipated to impact service availability. If you have any questions regarding this maintenance, please contact your relationship team.
Oct 2, 09:50 EDT
Software Upgrade Oct 31, 14:00-14:15 EDT
As Bluefin continues to lead, innovate and deliver secure payment transaction solutions, we are upgrading our system software version on our PayConex gateway. The software upgrade brings our system to the most current industry standard version. The upgrade is now deployed to our Certification environment. The upgrade should be transparent and does not affect application functionality. We strongly encourage our partners to perform acceptance testing against this software upgrade in our Certification environment, prior to Bluefin moving this upgrade to Production. If you experience any issues please contact our support staff for assistance. Thanks.
Posted on Oct 31, 13:51 EDT
Software Release Dec 7, 07:00-07:15 EDT
As Bluefin continues to lead, innovate and deliver secure payment transaction solutions, we will be releasing a software update to the Production PayConex gateway on Thursday 12/7/17 at 06:00 CDT. The software update includes new features and brings the system software up to the most current industry standard version. The maintenance activity is not anticipated to impact service availability. If you have any questions regarding this maintenance, please contact your relationship team.
Posted on Dec 4, 16:00 EST
Software Release Jan 24, 07:00-07:30 EDT
Bluefin will be releasing a software update to the Production PayConex gateway on Wednesday January 24th, 2018 at 06:00 CDT.The maintenance activity is not anticipated to impact service availability. If you have any questions regarding this maintenance, please contact your Bluefin support team.
Posted on Jan 16, 15:49 EST
Software Release Feb 13, 07:00-07:15 EDT
Scheduled - Bluefin will be releasing a software update to the Production PayConex environment on Tuesday 2/13/2018 at 6:00am CDT. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment, prior to Bluefin releasing this update to Production. If you experience any issues please contact our support staff for assistance.
Feb 6, 09:00 EST
Software Release Apr 24, 07:00-07:30 EDT
Bluefin will be releasing a software update to the Production PayConex environment on Tuesday 4/24/2018 at 6:00am CDT. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment prior to the Production release date. If you experience any issues please contact our support staff for assistance.

This software release will include the following enhancements:

- We added optional fields to the Reporting API (RSAPI) responses to include the ACH return code and a time zone indicator field. The time zone field will report the time zone the account is set to, and all timestamps in the response message except the batch date/time will be listed in that time zone. Batch date times will always be listed in central (CST) time. The option to enable or disable (default) these optional fields is in the account settings in PayConex.

- When a user clicks on the Forgot Password link, a notice appears to check any spam folders for the reset email. We also added the account number and username to the initial notification emails when an account is created.

- In some instances Windows 10 was slower than other operating systems in transferring the entire swipe payload, so we adjusted the way the timer works to help eliminate this issue.

- We made an adjustment to accommodate an issue we found in a new release of PAX device application that included an extra EMV tag in the payload for Mastercard.

- Fixed an issue where some recurring transactions were not showing up properly after doing a transaction search for recurring records.

- We added support for the Wisepad 2.0 TLV payloads in PayConex and the QSAPI.

- Made some minor clarifications on the PayConex Manage User screens for PayConex Plus accounts to note that the account is PayConex Plus and that Process, Refund and Reports will not be available to the user.

- Added the last 4 digits of both the old and new card numbers to the Account Updater response files to help customers cross-reference the results.

- Modified the dropdown in transaction search so that more options for advanced searching of ACH is possible. The new list will now include: Approved, Declined, Settled/Funded, Pending, Batched, Declined/Retuned, Declined/Errors, Voided, Issued, and Duplicate.

- In the dropdown for the Daily Payment Type report to pick the day, we changed it to indicate the actual date instead of indicating a date “7 days ago”. We also increased the past date options from 14 to 28 days.

- Minor changes to the way the ACH Batch report appears on the PayConex screen. It will now look similar to the Credit Card Batch report, with more entries per page and better navigational controls to page thru to older records.
Posted on Apr 19, 09:06 EDT
Past Incidents
Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018
Completed - The scheduled maintenance has been completed.
Apr 19, 08:48 EDT
Scheduled - Bluefin will be releasing a software update to the Production PayConex environment on Tuesday 3/27/2018 at 6:00am CDT. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment prior to the Production release date. If you experience any issues please contact our support staff for assistance.
Mar 22, 15:19 EDT
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.