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Keep up-to-date with Bluefin's system updates for operational and product status. Stay informed of any incidents or alerts affecting payment processing now.

PayConex Operational
PayConex Plus Operational
Bluefin Gateway Operational
QuickSwipe Mobile Operational
CardConex Operational
SaaSConex Operational
ShieldConex Operational
Decryptx Operational
Bluefin US Operational
Certification/Integration/Test Platforms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Tulsa Data Center Maintenance Sep 5, 2026 22:00 - Sep 6, 2026 02:00 EDT

Tulsa Data Center Maintenance

Bluefin will be performing scheduled maintenance in its Tulsa Data Center on Saturday 5 September 2026 at 9:00pm CDT.

To minimize customer impact, all internet-facing services will be routed to the Atlanta Data Center before maintenance begins. No interruption to service is expected during this maintenance window.

Thank you for your patience and understanding as we complete this maintenance.
Posted on Sep 02, 2026 - 18:30 EDT

Sep 3, 2026

Decryptx Software Release
Completed - The scheduled maintenance has been completed.
Sep 3, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:00 EDT
Scheduled - Bluefin will be releasing a software update to the Production Decryptx environment on Thursday 09/03/26 from 07:00 am to 12:00 pm EST. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment before the Production release date. If you experience any issues, please get in touch with our support staff for assistance.

Want to view what's new in Decryptx?

Click the link below
https://developers.bluefin.com/decryptx/changelog/decryptx-v682
Aug 27, 12:52 EDT

Sep 2, 2026

Intermittent Interruption
Resolved - This incident has been resolved.
Sep 2, 15:07 EDT
Update - We are continuing to investigate the outage and will provide an update as soon as possible.
Sep 2, 13:13 EDT
Identified - We have identified intermittent service disruptions resulting from an outage affecting a third-party provider. Our engineering team has implemented mitigation measures to minimize the impact to our services and is actively monitoring the situation.

We will provide further updates as the situation develops.

We apologize for any inconvenience and appreciate your patience.
Sep 2, 11:49 EDT

Sep 1, 2026

ShieldConex v1.21.0 Software Release
Completed - The scheduled maintenance has been completed.
Sep 1, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 07:00 EDT
Scheduled - Bluefin will be releasing a software update to the Production ShieldConex environment on Tuesday, 09/01/2026 from 07:00 am to 12:00 pm EST. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment before the Production release date. If you experience any issues, please get in touch with our support staff for assistance.

Want to view what's new in ShieldConex?

Click the link below

ShieldConex v1.21.0 Release Notes
Aug 21, 10:50 EDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Atlanta Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:00 EDT
Scheduled - Atlanta Data Center Maintenance

Bluefin will be performing scheduled maintenance in its Atlanta Data Center on Wednesday 26 August 2026 at 10:00pm EDT.

To minimize customer impact, all internet-facing services will be routed to the Tulsa Data Center before maintenance begins. No interruption to service is expected during this maintenance window.

Thank you for your patience and understanding as we complete this maintenance.
Aug 21, 18:27 EDT

Aug 26, 2026

Aug 25, 2026

Processing issue
Resolved - This incident has been resolved.
Aug 25, 12:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 25, 11:23 EDT
Investigating - We are currently investigating a potential issue affecting processing on Payconex's Iframes.

Our team is working to determine the scope and impact of the issue and identify the root cause. We will provide an update within the next 30 minutes, or sooner if additional information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience.
Aug 25, 10:51 EDT
PayConex Software Release
Completed - The scheduled maintenance has been completed.
Aug 25, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 EDT
Scheduled - Bluefin will be releasing a software update to the Production PayConex environment on Tuesday, 08/25/2026 from 07:00 am to 12:00 pm EST.

The software release to the production environment is not anticipated to impact service availability.

This software update is currently deployed in our certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment before the Production release date.

If you experience any issues, please get in touch with our support staff for assistance.

Want to see what's new in PayConex?

Checkout the link to our release notes: PayConex - 08.25.2026
Aug 18, 10:34 EDT
Processing issue
Resolved - This incident has been resolved.
Aug 25, 10:35 EDT
Investigating - We are currently investigating a potential issue affecting processing on Payconex's Iframes.

Our team is working to determine the scope and impact of the issue and identify the root cause. We will provide an update within the next 30 minutes, or sooner if additional information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience.
Aug 25, 10:06 EDT

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

Decryptx Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 07:00 EDT
Scheduled - Bluefin will be performing scheduled maintenance for Decryptx on Thursday, 08/20/2026, between 7:00 AM and 12:00 PM Eastern Time. During this time, Decryptx is expected to remain fully available, and no service interruptions are anticipated.
Aug 19, 08:11 EDT
Tulsa Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:00 EDT
Scheduled - Tulsa Data Center Maintenance

Bluefin will be performing scheduled maintenance in its Tulsa Data Center on Wednesday 19 August 2026 at 9:00pm CDT.

To minimize customer impact, all internet-facing services will be routed to the Atlanta Data Center before maintenance begins. No interruption to service is expected during this maintenance window.

Thank you for your patience and understanding as we complete this maintenance.
Aug 18, 18:00 EDT
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