All Systems Operational

About This Site

Welcome to Bluefin Payment Systems' Status Page. This page will inform you of any incidents or alerts affecting payment processing for our clients.

Decryptx ? Operational
PayConex ? Operational
PayConex Plus ? Operational
Bluefin Gateway ? Operational
QuickSwipe Mobile ? Operational
CardConex ? Operational
Certification/Integration/Test Platforms ? Operational
SaaSConex Operational
ShieldConex ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2021
Completed - The scheduled maintenance has been completed.
May 18, 22:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 EDT
Scheduled - Bluefin intends to carry out maintenance in its Atlanta Data Center on Tuesday 5/18/2021 at 21:00 CDT. All services using the Internet for connectivity will be routed to the Tulsa Data Center prior to beginning the maintenance.
May 18, 18:30 EDT
May 17, 2021
Completed - The scheduled maintenance has been completed.
May 17, 01:41 EDT
Verifying - Verification is currently underway for the maintenance items.
May 17, 00:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:51 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 13, 16:27 EDT
Scheduled - Bluefin intends to carry out maintenance in its Atlanta Data Center on Sunday 05/16/2021 at 10:00 PM EDT.
All services using the Internet for connectivity will be routed to the Tulsa Data Center prior to beginning the maintenance.
May 13, 09:54 EDT
May 16, 2021
May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 EDT
Scheduled - PRODUCTION CODE PUSH - 5/11/2021
We are planning to do a maintenance release the morning of 5/11/2021 for PayConex updates and new features. Transaction processing should not be affected. If you experience any issues, please contact our support staff for assistance.
Features and corrected changes indicated below.

- Modified ACH return handling to clarify the settlement, return, or late return dates. This is an effort to address having a return date before a settlement date as an example.
- Transaction Details will now display any 3DS (3D Secure) data on a transaction, if 3DS checking is configured and performed.
- Agent Polling email is modified to better state the new merchant account (sub-account) information, and the agent account as well.
- Fixed issue where a sub-account transaction type was not displayed correctly on the receipt if printed from the Agent account.
May 10, 09:36 EDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - Service has been fully restored. Thank you for your patience.
May 6, 14:20 EDT
Update - We are continuing to investigate this issue.
May 6, 13:48 EDT
Investigating - We have detected a possible sporadic service interruption for sftp.cardconex.com. It appears that the issues are only affecting a select group of clients. Our team of engineers is currently working to fully restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
May 6, 13:35 EDT
Resolved - Service has been fully restored. Thank you for your patience.
May 6, 13:57 EDT
Investigating - We are investigating reports of processing issues affecting merchants utilizing our PayConex Atlanta (Ezic) processing interface. Our team of engineers is working with our contacts at Ezic to find a solution. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
May 6, 13:51 EDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.