Delayed Batch Settlement Notifications from PayConex

Incident Report for Bluefin Payment Security Systems Operational Status & Updates

Resolved

This incident has been resolved.

Posted Sep 05, 2025 - 15:21 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 05, 2025 - 12:26 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 05, 2025 - 11:49 EDT

Investigating

We’re investigating an issue where batch settlement emails were not sent for some batches that did successfully settle in PayConex. Settlement processing is unaffected; the impact is limited to notification delivery. Until resolved, batch status can be confirmed in the PayConex.

Posted Sep 05, 2025 - 11:45 EDT

This incident affected: PayConex.