PayConex Software Release

Postmortem

We began a phased rollout of today’s PayConex production update and then paused the rollout to perform additional validation. We briefly enabled the new version and observed unexpected internal warnings being logged, although no customer traffic was impacted.

As a precaution, we reverted to the prior PayConex version and all services are operating normally.

Our team is applying a hotfix and running additional smoke tests in production on a limited basis.

We’ll announce when the updated version is fully enabled for all customers.

Posted Sep 03, 2025 - 17:41 EDT

Completed

The scheduled maintenance has been completed.
Posted Sep 03, 2025 - 12:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 03, 2025 - 07:00 EDT

Update

The upcoming PayConex release has been postponed and will be releasing on Wednesday 09/03/2025 from 07:00 am to 09:00 am CDT.

The software release to production is not anticipated to impact service availability.

This software update is currently deployed in our certification environment. We encourage our partners to perform acceptance testing against this software update in our certification environment before the production release date.

If you experience any issues, please get in touch with our support staff for assistance.

Want to see what's new in PayConex?

Checkout the link to our release notes: PayConex - 09.03.2025
Posted Aug 27, 2025 - 09:49 EDT

Scheduled

Bluefin will be releasing a software update to the Production PayConex environment on Thursday 08/28/2025 from 07:00 am to 12:00 pm EST.

The software release to production is not anticipated to impact service availability.

This software update is currently deployed in our certification environment. We encourage our partners to perform acceptance testing against this software update in our certification environment before the production release date.

If you experience any issues, please get in touch with our support staff for assistance.

Want to see what's new in PayConex?

Checkout the link to our release notes: PayConex - 08.28.2025
Posted Aug 21, 2025 - 16:43 EDT
This scheduled maintenance affected: PayConex.