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Keep up-to-date with Bluefin's system updates for operational and product status. Stay informed of any incidents or alerts affecting payment processing now.
Update -
The upcoming PayConex release has been postponed and will be releasing on Wednesday 09/03/2025 from 07:00 am to 09:00 am CDT.
The software release to production is not anticipated to impact service availability.
This software update is currently deployed in our certification environment. We encourage our partners to perform acceptance testing against this software update in our certification environment before the production release date.
If you experience any issues, please get in touch with our support staff for assistance.
Want to see what's new in PayConex?
Checkout the link to our release notes: PayConex - 09.03.2025
Aug 27, 2025 - 09:49 EDT
Scheduled -
Bluefin will be releasing a software update to the Production PayConex environment on Thursday 08/28/2025 from 07:00 am to 12:00 pm EST.
The software release to production is not anticipated to impact service availability.
This software update is currently deployed in our certification environment. We encourage our partners to perform acceptance testing against this software update in our certification environment before the production release date.
If you experience any issues, please get in touch with our support staff for assistance.
Want to see what's new in PayConex?
Checkout the link to our release notes: PayConex - 08.28.2025
Aug 21, 2025 - 16:43 EDT
Completed -
The scheduled maintenance has been completed.
Aug 28, 07:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:00 EDT
Scheduled -
Bluefin will be performing scheduled maintenance to the production ShieldConex environment on Thursday, 8/28/2025 from 07:00 AM to 7:30 AM EST. The maintenance on production is not anticipated to impact service availability.
Aug 27, 11:15 EDT
Resolved -
This incident has been resolved.
Aug 25, 09:01 EDT
Investigating -
We are investigating reports of an issue on the Payconex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
Aug 25, 08:48 EDT
Resolved -
This incident has been resolved.
Aug 21, 07:39 EDT
Identified -
Bluefin is aware of an issue with merchants processing on Vital. Vital is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time
Aug 21, 07:07 EDT