All Systems Operational

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Keep up-to-date with Bluefin's system updates for operational and product status. Stay informed of any incidents or alerts affecting payment processing now.

PayConex ? Operational
PayConex Plus ? Operational
Bluefin Gateway ? Operational
QuickSwipe Mobile ? Operational
CardConex ? Operational
SaaSConex Operational
ShieldConex ? Operational
Decryptx ? Operational
Bluefin US Operational
Certification/Integration/Test Platforms ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PayConex Software Release Jul 14, 2025 07:00-12:00 EDT

Update - This PayConex software release has been rescheduled for Monday, July 14th 2025.
Jun 30, 2025 - 10:35 EDT
Scheduled - Bluefin will be releasing a software update to the Production PayConex environment on Tuesday 07/08/2025 from 07:00 am to 12:00 pm EST.

The software release to production is not anticipated to impact service availability.

This software update is currently deployed in our certification environment. We encourage our partners to perform acceptance testing against this software update in our certification environment before the production release date.

If you experience any issues, please get in touch with our support staff for assistance.

Want to see what's new in PayConex?

Checkout the link to our release notes: PayConex - 07.08.2025
Jun 27, 2025 - 15:38 EDT
Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
Processing issue
Resolved - This incident has been resolved.
Jun 28, 19:10 EDT
Update - We are continuing to monitor for any further issues. If you are still experiencing connection problems with sftp.cardconex.com, please contact sftpnotify@bluefin.com for assistance.
Jun 28, 12:39 EDT
Monitoring - A fix has been implemented Sftp.cardconex.com is back online, we are monitoring until issue is fully resolved.
Jun 28, 11:40 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 28, 11:02 EDT
Investigating - We are investigating reports of an issue on the CardConex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience. sftp.cardconex.com is going to be taken offline for a restart.
Jun 28, 10:16 EDT
Scheduled Maintenance Notice – CardConex Platform
Completed - The scheduled maintenance has been completed.
Jun 28, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 06:00 EDT
Scheduled - Please be advised that Bluefin will be performing scheduled maintenance on the CardConex (SFTP file transfer) system on Saturday, 28 June 2025, from 06:00 AM to 10:00 AM EDT.
During this maintenance window, file transfers (uploads and downloads) via SFTP will be temporarily unavailable. Please note that payment processing will not be impacted and will continue to function normally.
Thank you for your understanding and continued support.
Jun 24, 17:27 EDT
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Decryptx Software Release
Completed - The scheduled maintenance has been completed.
Jun 24, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 EDT
Scheduled - Bluefin will be releasing a software update to the Production Decryptx environment on Tuesday 06/24/25 from 07:00 am to 12:00 pm EST. The software release to Production is not anticipated to impact service availability. This software update is currently deployed in our Certification environment. We encourage our partners to perform acceptance testing against this software update in our Certification environment before the Production release date. If you experience any issues, please get in touch with our support staff for assistance.
Jun 17, 09:44 EDT
Jun 23, 2025

No incidents reported.

Jun 22, 2025
Service Interruption
Resolved - This incident has been resolved.
Jun 22, 02:11 EDT
Monitoring - A fix has been implemented and we are monitoring the issue
Jun 22, 00:57 EDT
Investigating - We have detected a service interruption for Uptrends in Atlanta. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
Jun 22, 00:43 EDT
Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

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