All Systems Operational

About This Site

Keep up-to-date with Bluefin's system updates for operational and product status. Stay informed of any incidents or alerts affecting payment processing now.

PayConex ? Operational
PayConex Plus ? Operational
Bluefin Gateway ? Operational
QuickSwipe Mobile ? Operational
CardConex ? Operational
SaaSConex Operational
ShieldConex ? Operational
Decryptx ? Operational
Bluefin US Operational
Certification/Integration/Test Platforms ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PayConex Software Release Sep 3, 2025 07:00-12:00 EDT

Update - The upcoming PayConex release has been postponed and will be releasing on Wednesday 09/03/2025 from 07:00 am to 09:00 am CDT.

The software release to production is not anticipated to impact service availability.

This software update is currently deployed in our certification environment. We encourage our partners to perform acceptance testing against this software update in our certification environment before the production release date.

If you experience any issues, please get in touch with our support staff for assistance.

Want to see what's new in PayConex?

Checkout the link to our release notes: PayConex - 09.03.2025

Aug 27, 2025 - 09:49 EDT
Scheduled - Bluefin will be releasing a software update to the Production PayConex environment on Thursday 08/28/2025 from 07:00 am to 12:00 pm EST.

The software release to production is not anticipated to impact service availability.

This software update is currently deployed in our certification environment. We encourage our partners to perform acceptance testing against this software update in our certification environment before the production release date.

If you experience any issues, please get in touch with our support staff for assistance.

Want to see what's new in PayConex?

Checkout the link to our release notes: PayConex - 08.28.2025

Aug 21, 2025 - 16:43 EDT
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Completed - The scheduled maintenance has been completed.
Aug 28, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:00 EDT
Scheduled - Bluefin will be performing scheduled maintenance to the production ShieldConex environment on Thursday, 8/28/2025 from 07:00 AM to 7:30 AM EST. The maintenance on production is not anticipated to impact service availability.
Aug 27, 11:15 EDT
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Resolved - This incident has been resolved.
Aug 25, 09:01 EDT
Investigating - We are investigating reports of an issue on the Payconex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
Aug 25, 08:48 EDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Resolved - This incident has been resolved.
Aug 21, 07:39 EDT
Identified - Bluefin is aware of an issue with merchants processing on Vital. Vital is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time
Aug 21, 07:07 EDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.